Support and Warranty

At Ourglass, we pride ourselves on delivering the finest customer support alongside our game-changing autonomous service robots. Awarded as an exclusive reseller of PuduBot, our expertise in robotics technology provides you peace of mind for the deployment of our service robots. All robots purchased is covered by a free 1-year warranty with onsite technical support, and you get to extend the warranty with a yearly fee for up to 5 years. 

Every robot purchase is entitled to implementation, taking just 2 hours with no impact on your restaurant's operational hours. We will deploy the robot(s) you ordered with the mapping and system set up, fully integrated with your restaurant's operations. And if need be, we will be there during the first few days of the deployment to guide your team on the usage of your newly purchased service robots. All you have to take care of will be increasing profitability for your business. 

Just like any electronic device, our service robots need to be maintained and updated to stay in the best condition. Below are the supports and services offered upon the purchase of our service robot(s) under the free first year warranty,

Delivering the Best of Robotic Technology

Supporting you in all aspects of the service robots deployment, ensuring the best possible outcomes for your restaurant and customers. 

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Response time

within 4 - 8 hrs

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Onsite

Support

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One-to-one

Replacement

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New Staff

Onboarding

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Quarterly

Support Visit

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24/7 Support for any Urgency

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Monthly Online

Webinar

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Free Trials of New Robots

Our Dedicated Support Team

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