Customer Success: Straits Chinese
In early 2021, the Straits Chinese approached us through our Instagram and shared with us about their manpower challenges caused by the borders restriction in the light of the COVID-19 pandemic.
Challenges
Staff were leaving because of the unpredictable pandemic situation and they had to let go of some staff because of the inconsistent dine-in limitations. They face difficulties in employing locals due to the higher salary expectations and request for short working hours. Unable to fill in servers on time, the Straits Chinese came to us for a solution.
How we helped
We introduced PuduBot, the very first Waiter Robot we brought into Singapore's F&B scene. PuduBot delivers food from the kitchen to customers tables intelligently. It also identifies any obstacles coming its way and avoids them. Working hand-in-hand with existing servers, it saves existing servers time and energy from going in and out of the kitchen repetitively.
Besides PuduBot, we also recommended HolaBot, a plate/tray return robot that helps to send dirty plates/trays back to the washing area, saving one manpower from handling this area of work.
Results
The Straits Chinese is still in the midst of training their servers to work alongside the waiter robots to meet the maximum capacity. To date, they have seen improvements in terms of productivity and most essentially, resolving manpower challenges.
"We are happy to resolve our manpower challenges with Ourglass's waiter robots and their tip-top customer service. What's more, the waiter robots are so intuitive that older staff can use them efficiently. "
— Peixuan, General Manager
"The waiter robot not only serves us food but also sings birthday song, it's a must to visit Straits Chinese as they served the best Nonya delicacies coupled with great customer service."
— Customer of Straits Chinese